Customer feedback is the best source of data to help you recognize your strongest and weakest points. In order to create surveys and analyze them, you will need a professional customer feedback software. Based on my experience, I would recommend the following applications as the most useful and the most competitive ones:
A powerful tool available for an attractive price.SurveyMonkey can be used to create advanced and highly customized surveys for different types of businesses. The application provides you with 15 different types of questions, which you can include in your surveys. The acquired data can be analyzed in real time and downloaded as graphs or charts. You can test the application for free and create up to 10 questions and collect up to 100 responses from your customers. Paid plans are available for $26 a month.
If you want to create surveys designed specifically for mobile users, GetFeedback is the perfect platform for you. The survey is automatically adjusted to the device, so you do not have to worry about the final look of the survey on different mobile devices. You can use the application for free up to 10 responses per month. The regular price of GetFeedback starts at $20 a month.
UsabilityHub is different than the above-mentioned tools, because it allows you to test the design of your website before launching it. What better way to learn how your customers respond to your design than ask them directly? UsabilityHub allows you to show your customers and visitors parts of your new website design and ask them for feedback? You can choose among different types of tests and specify how many people you want to survey. Next, you can show the results to your Magento website developer and decide which solutions to choose. UsabilityHub plans start at $20 a month.